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SHAYBOMB
Astronaut

WHY IS MY A10e ALWAYS JUMPING

Everytime I use my phone it jumps up and down & then freezes... Is this a phone issue or a carrier issue?

1 REPLY 1
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Samsung Care Ambassador

Re: WHY IS MY A10e ALWAYS JUMPING

Hello. Based on what you've shared we can try a few troubleshooting steps. First let's start with activating safe mode:

 

- Hold power key

- Long press "power down" on screen

- Select safe mode when prompted 

- Use phone in safe mode for a day, see if issue persists 


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