Original topic:

WHY IS MY PHONE BLACK & I CANT SEE ANYTHING?

(Topic created: 03-04-2024 05:40 PM)
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AngelicaO
Astronaut
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I got a Samsung galaxy 4 phone & it goes BLACK while I'm talking on it....out of nowhere! And I can't do a thing bcz I cannot se anything 
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3 Replies
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This happens on all Samsung Phones when you use the phone to make a call.
GaryB82
Epic Samsung Care Ambassador
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Are you referring to the S4 or a newer model since the S4 came out in 2013 and a lot of carriers stopped support 2 years ago on it 91qEsEkE0vL.jpg


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Windshadow
Cosmic Ray
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My s24Ultra does this all the time, since the android 14 system update. I don't remember it happening from late may when I bought the phone to Nov 28th when it finally got to my phone, 4 mos later than released to my carrier. I'm kinda miffed, Samsung should have sold the phone updated, the S24 has android15 & it won't release till later this year!
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