Original topic:

When taking a picture horizontal the screen goes black

(Topic created: 06-12-2021 06:50 PM)
Nitrogene
Astronaut
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Other Mobile Devices

I have an A 21 when i turn my phone horizontal to take a pic the screen goes dark. Anyone know how to fix this?

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2 Replies
LongHiker
Samsung Care Ambassador
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@Nitrogene 

Going to sound like a stupid question but have you made certain that your fingers aren't covering the camera? 

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JazzLad
Astronaut
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Other Mobile Devices
Do you have Accidental Touch Protection on in your Settings under Display? If your finger is covering the light sensor your phone will think it's in a bag or pocket and it'll go dark while that setting is enabled. Try holding your left hand somewhere else while you take the picture and it might fix the problem too if you'd rather keep Accidental Touch Protection on!
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