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Astronaut

Why is that my a20s phone doesn't have secure folder on it?

Why is that my a20s phone doesn't have secure folder on it? I tried downloading it but it says it's not compatible in my device. Someone help. Thank you.

3 REPLIES 3
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Product Expert

Re: Why is that my a20s phone doesn't have secure folder on it?

Hello @userXOxcIOl0DD 

You can hide the Secure Folder icon and related menus by turning off Show Secure Folder.

  1. Drag down the quick panel.
  2. Tap the Secure Folder icon to hide your Secure Folder contents, including:
    • Shortcut(s) which are on the Home screen.
    • She Move to Secure Folder menu from apps.
    • The Secure Folder icon from the Share menu.
    • The Secure Folder icon from the app tray. 
  3. If you want to show your Secure Folder information again, re-tap the Secure Folder icon in the quick panel.
NOTE – You can change the show/hide setting in the following menu: Settings > Lock screen and security > Secure Folder (On / Off)

NOTE – Notifications may still be shown by some apps, even if Secure Folder is hidden.

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Samsung Moderator
Samsung Moderator

Re: Why is that my a20s phone doesn't have secure folder on it?

Give these steps a try: go to settings > biometrics and security > secure folder


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Constellation

Re: Why is that my a20s phone doesn't have secure folder on it?

There is no Secure folder in the device, no secure folder option in biometrics and security menu

Please give yourself a try to know that Secure folder app is not compatible with A20s

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