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Original topic:

Wi-Fi Stops working when Bluetooth turned on on A53

(Topic created: 12-24-2022 12:46 PM)
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Suranjan2002
Astronaut
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Other Mobile Devices

I recently purchased my new Samsung A53 5g mobile, and after working fine for some days now I face the problem of wifi stopping randomly and it's completely cut off when Bluetooth is turned on. I had tried updating to the latest software update that restarted the phone quite several times and tried all the possible things that could be done from my end. I cannot use the wifi, while my other devices can use them very efficiently. Please help me as I didn't know what to do.

 

 

 

 

 

 

 

 

 

 

1 Solution


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Samsung_Moderator
Community Manager
Community Manager
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Other Mobile Devices

Thank you for reaching out. I can certainly understand your frustration with your Wi-Fi turning off when Bluetooth is turned on. As you have tried the troubleshooting steps, I would recommend a service repair.

You can use the following link to find a list of service centers in he U.S. that can do the repair: http://www.samsung.com/us/support/service/ or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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Samsung_Moderator
Community Manager
Community Manager
Options
Other Mobile Devices

Thank you for reaching out. I can certainly understand your frustration with your Wi-Fi turning off when Bluetooth is turned on. As you have tried the troubleshooting steps, I would recommend a service repair.

You can use the following link to find a list of service centers in he U.S. that can do the repair: http://www.samsung.com/us/support/service/ or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html