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12-24-2022
12:46 PM
(Last edited
12-26-2022
07:32 AM
by
SamsungAdam
) in
I recently purchased my new Samsung A53 5g mobile, and after working fine for some days now I face the problem of wifi stopping randomly and it's completely cut off when Bluetooth is turned on. I had tried updating to the latest software update that restarted the phone quite several times and tried all the possible things that could be done from my end. I cannot use the wifi, while my other devices can use them very efficiently. Please help me as I didn't know what to do.
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12-26-2022 07:37 AM in
Other Mobile DevicesThank you for reaching out. I can certainly understand your frustration with your Wi-Fi turning off when Bluetooth is turned on. As you have tried the troubleshooting steps, I would recommend a service repair. Please feel free to reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. Private message: https://bit.ly/3fbRevo
5. Contact customer service directly at 1-800-726-7864

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12-26-2022 07:37 AM in
Other Mobile DevicesThank you for reaching out. I can certainly understand your frustration with your Wi-Fi turning off when Bluetooth is turned on. As you have tried the troubleshooting steps, I would recommend a service repair. Please feel free to reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. Private message: https://bit.ly/3fbRevo
5. Contact customer service directly at 1-800-726-7864
