Samsung A10e phone constantly getting "Wi-Fi calling keeps stopping message" . Everything has been tried except factory reset which I do not know how to do. It locks up access to the internet and texting. It has been turned off on phone, but continues to pop up. PLEASE HELP!
Since the troubleshooting steps you have already tried didn't help, the only other option to take is to factory reset. Here is how to do this step. Just a heads up, make sure you fully back up your device before doing this.
Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
From the Home screen, swipe up on an empty spot to open the Apps tray.
Tap Settings > Accounts and backup > Backup and restore.
Tap the following sliders to the desired setting:
Back up my data
Automatic restore
Tap the Back key (bottom right) until you reach the main Settings menu.
Tap General Management > Reset > Factory data reset.
Scroll to the bottom of the screen, then tap RESET > DELETE ALL.
If you have the screen lock turned on, enter your credentials.
If prompted to verify your Samsung account, enter the password, then tap CONFIRM.
Wait for the device to reset.
If you are still experiencing the same issue after a factory reset, I would recommend reaching out to your service provider for further assistance since Wi-Fi Calling is a carrier-specific feature.
when you got your phone and the wi-calling popped up, did you put you address an location in when it asked? if so you need to go back and take that stuff out because that's what keeps turning it on. hope that helps and under settings make sure you don't have it turned on an you can take that information out there.
An Accepted Solution has been marked and provided for this thread. This thread will be locked for further replies. In hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed to keep our community organized and make it easier for our users to find needed content. Remember that if you do make a post, that you include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring. Thank you for being part of the Community!
Since the troubleshooting steps you have already tried didn't help, the only other option to take is to factory reset. Here is how to do this step. Just a heads up, make sure you fully back up your device before doing this.
Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
From the Home screen, swipe up on an empty spot to open the Apps tray.
Tap Settings > Accounts and backup > Backup and restore.
Tap the following sliders to the desired setting:
Back up my data
Automatic restore
Tap the Back key (bottom right) until you reach the main Settings menu.
Tap General Management > Reset > Factory data reset.
Scroll to the bottom of the screen, then tap RESET > DELETE ALL.
If you have the screen lock turned on, enter your credentials.
If prompted to verify your Samsung account, enter the password, then tap CONFIRM.
Wait for the device to reset.
If you are still experiencing the same issue after a factory reset, I would recommend reaching out to your service provider for further assistance since Wi-Fi Calling is a carrier-specific feature.
