Thank you so much for reaching out!
This forum is for the support of US products and customers.
We do not have the ability to support models outside of the US. There are differences between the US and International firmware, in which we do not have access to. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: https://www.samsung.com/us/common/visitlocationsite.html