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Asteroid

Wifi issue Galaxy A71

I have just bought my galaxy A71 and after software update when connect to any wifi its internet goes away . sometimes an exclamation mark appears below the wifi sign on top of the screen and when I go to the wifi settings it shows "Connected without internet". and also I have tried many other wifi routers and the problem is not from the router !

 

and also when I turn my wifi off then back on it works. it's realy annoying problem. please help me if you know any solutions for this problem. I think samsung must release an software update to fix it !!

 

8 REPLIES 8
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Cosmic Ray

Re: Wifi issue Galaxy A71

Have u done factory  reset or hard reset After  the Update???

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Asteroid

Re: Wifi issue Galaxy A71

Yes, but unfortunately it doesn't work, and also I have reset nerwork settings for several times.

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Astronaut

Re: Wifi issue Galaxy A71

I have the same issue with my Samsung A71 wifi. All my other devices are connected to my wifi, but my A71 often loses connection to wifi.

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Samsung Moderator
Samsung Moderator

Re: Wifi issue Galaxy A71

Thanks for reaching out. This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Asteroid

Re: Wifi issue Galaxy A71

Did you find any solution lately?!

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Constellation

Re: Wifi issue Galaxy A71

I have the same problem too, it keeps disconnecting or having exclamation point after a while of using it.

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Constellation

Re: Wifi issue Galaxy A71

Hey bruh dod you find any solution im facing the same one too

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Astronaut

Re: Wifi issue Galaxy A71

Has anyone found a solution? I'm experiencing the same 😭

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