Sorry to hear this. I am in a simialr boat as you. Shipped my Icon Gear X's back in Mid MArch. They keep saying my replacement has been approved, but no action since then.
At least they are telling you they are shipping. The truth is that is another issue.
The Same Admin @SamsungJam reached out to me and created a neew ticket 2 weeks ago for a replacement. But he has gone radio silent.
Something is really wrong with the runaround everyone is getting. I wonder how many people are having this issue and if its time to see if a Class Action is an option. I files a complaint with the BBB today to at least document this lack of response from Samsung. Good luck and keep us updated.
Sorry about your tale of wo. Stories like this and my own frustrations with Samsung have made me decide they just aren't the company to receive my future purchases. Just riding out the products I still have with them which will eventually be replaced with products from their competitors.
Samsung is the worse! I sent earbuds for repair over 6 weeks ago. They sent me the wrong address to mail it to. After 3 weeks I found out that it was still at the wrong location. I called and they told me it would be sent to the correct location and I would get an new set or repaired set. Two more weeks have gone by and I received a text that they have not received the earbuds. What in the world! They have them. I called again and they said to disregard the text. The earbuds are still at the wrong location. After screaming and getting mad on the phone, nothing was resolved. Why is Samsung so horrible with customer support. They are quick at taking your money and then they sell you worthless earbuds that quickly broke. Now something that was supposed to take 7 to 10 days has been over 6 weeks. Unbelivable!
Hey there @userOlYC7devl8,
I'm sorry to hear that you are going through this and I can certainly understand your frustrations. If you don't mind sending a private message here with your ticket number so I can further look into this and get you taken care of.
Please respond at your earliest convenience.
I would like to delete this from my straight talk account. How do I do that? I have gone into my settings with no help at all. It keeps asking for my password. I don't have one and I dont want one with Samsung. Please delete me! I only have straight talk. I do not want to pay for an added service just because I have a Samsung phone!
Hi, I'd like to help you with this exchange. Could you provide a copy of your bill of sale?