cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Asteroid

Wrist Burn from my Galaxy Rose Watch

My 14 month old Galaxy Rose Gold Watch burned my wrist! I then noticed that the round cover on the back of the watch had fallen off, fortunately I found it and carefully put it back on but the watch overheated and burned me once again. It appears that this is a factory defect as this was an expensive purchase at Costco for a smart watch that sadly did not last long.    I take great care of everything including all of my electronic devices and no I did not  even get it wet. As a matter of fact I own many Samsung products and I still use my 12 year old Samsung washer and dryer everyday.

4 REPLIES 4
Highlighted
Samsung Moderator
Samsung Moderator

Re: Wrist Burn from my Galaxy Rose Watch

Hey there!


I would be happy to look into your concerns.


Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL


Model code:
Serial Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: Wrist Burn from my Galaxy Rose Watch

Hey, just wanted to touch base. Are you still needing further assistance?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
Highlighted
Asteroid

Re: Wrist Burn from my Galaxy Rose Watch

A mod requested the Model code: / Serial Number: so I replyed to  the  direct message and have not gotten another response, still waiting.

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: Wrist Burn from my Galaxy Rose Watch

I would be happy to assist you, would you mind sending another private message to the link here https://bit.ly/2SUXRar with your model and serial number? 

 

Thank you. 

Reply
Loading...