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usersGzios6Gcj
Asteroid

Wrong internal memory size

My mom phone j2 2016 is showing internal storage of 8gb instead of 16gb and that internal storage is not enough for handling even its own internal apps. My mom only use phone for calling us on messenger(lite since another cannot be installed) and watching youtube now she wants to have whatsapp but not possible 

4 REPLIES 4
Samsung Moderator
Samsung Moderator

Re: Wrong internal memory size

The J2 2016 only has 8 GB of internal storage. It does have an available microSD card slot.

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usersGzios6Gcj
Asteroid

Re: Wrong internal memory size

IMG_20190826_120437_1.jpg

 

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Samsung Care Ambassador

Re: Wrong internal memory size

@usersGzios6Gcj 

 

I believe that 16GB is your internal storage. Could you screenshot the storage information in device maintenance?Screenshot_20190825-234413_Chrome.jpg

 



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usersGzios6Gcj
Asteroid

Re: Wrong internal memory size

Screenshot_20190826-130901.pngI

 

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