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Astronaut
So I have the Samsung a10e and am wondering when the update for android 10 is gonna be available. I have T-mobile service. Any help please
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Samsung Moderator
Samsung Moderator

Re: a10e

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Thanks for your inquiry. Once available, updates are released to Carriers and thereafter, it is at the Carriers discretion to release the update to customers. Since updates are released by Carriers in waves, we’re unable to determine when your device will receive an update. We appreciate your loyalty.


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Astronaut

Re: a10e

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I'm wondering the same thing as it says that we received the 10 update in June, meanwhile my a10e is still on the 9 system..WHY??
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Samsung Moderator
Samsung Moderator

Re: a10e

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Thanks for your inquiry. Once available, updates are released to Carriers and thereafter, it is at the Carriers discretion to release the update to customers. Since updates are released by Carriers in waves, we’re unable to determine when your device will receive an update. We appreciate your loyalty.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Re: a10e

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I'm in the same boat with Metro, i sent them a tweet last week..all i got was when.its available from them. Think the Rona ate them up on calendar dates.
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Astronaut

Re: Re: a10e

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I'm with metro also have U gotten the update yet.??
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