JUMP TO SOLUTION Solved

Original topic:

a54 disabled by Samsung Mexico.

(Topic created: 10-17-2023 05:59 PM)
572 Views
David878787
Constellation
Options
Other Mobile Devices

Hello everyone. I could use some advice on what to do. My a54 that I purchased about a month and a half ago through an amazon.ca third party has been disabled by Samsung Mexico. It doesn't say why other than this device doesn't comply with Mexican regulations so it has been disabled. 

I am in Canada so I have no idea why that has happened. I don't think the device is stolen as the seller is still on amazon and selling many different items. I keep getting the run around with tech support and they told me I'd have to pay and bring it in. Another told me to phone the Mexican tech support and since I don't speak spanish so that's not going to happen.

4 Replies
VerbumVeritum
Legendary Samsung Care Ambassador
Options
Other Mobile Devices
This might have something to do about it. There are several articles online as well.

https://www.reddit.com/r/samsung/comments/16pgliq/samsung_blocking_importedinternational_phones_in/
0 Likes
Reply
Puti
Comet
Options
Other Mobile Devices
So were you in Mexico? Did you purchase it while in Mexico?
0 Likes
Reply
David878787
Constellation
Options
Other Mobile Devices

No I'm in Canada. I purchased it on amazon.ca if you read what I said.

0 Likes
Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Other Mobile Devices

Thank you for this information. This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: https://www.samsung.com/us/common/visitlocationsite.html

0 Likes
Reply