Other Mobile Devices

Custom List Message Item

Since last OTA update I cannot delete learned words from Samsung Keyboard on Galaxy A71

Posted by 11-12-2020 02:24 PM in Other Mobile Devices

Last week I updated my phone through an OTA update. Since then I cannot delete the words that Samsung Keyboard automatically learned and suggests... View Post

11-14-2020 05:18 AM

you can go into keyboard app and clear cashe. and reset. then reboot phone View Post

Will the Galaxy A11 work with Consumer Cellular if I purchase it unlocked?

Posted by 11-08-2020 06:50 PM in Other Mobile Devices

Will the Galaxy A11 work with Consumer Cellular if I purchase it unlocked? View Post

11-09-2020 06:46 AM

I believe it is both CDMA and GSM according to their web site. It also states that "it may work w... View Post

A71 Screen border

Posted by 11-07-2020 01:40 PM in Other Mobile Devices

I just bought a Samsung A71 for my wife's birthday. The black edging around the screen has a slightly indented rectangle near the buttons on... View Post

11-08-2020 07:50 PM

that is a slide out app. swipe to the left in that area and it will open up. View Post

How can I unlock Samsung Galaxy J3 to change networks?

Posted by 02-26-2019 02:33 AM in Other Mobile Devices

Hi i have a Samsung Galaxy j3 i have tried to get my phone unlocked so i can change my network but as i proceeded to do so when i finished they... View Post

11-08-2020 07:47 AM

I'm having the same problem with my galaxy j7 View Post

Fast charging on a third party charger?

Posted by 11-02-2020 03:27 PM in Other Mobile Devices

Whenever I charge my Samsung a11 it keeps saying cable charging on the notification panel but my battery charges fast is there a way to make it go... View Post

11-06-2020 05:27 PM

ok View Post

help with call waiting

Posted by 11-05-2020 09:39 AM in Other Mobile Devices

I can't find where to change my call waiting.. Can someone please lmk. Thanks View Post

11-05-2020 10:19 AM

thank you very much. worked out great. View Post

One side of duo charge stopped working

Posted by 10-06-2020 09:25 AM in Other Mobile Devices

The left, larger side of my duo stopped working after a couple months of use. The right side still works. I know because I can put my phone on the... View Post

11-04-2020 09:12 AM

I think it's still a good buy, if you have multiple qi devices. It's faster than all my wired cha... View Post

Rotate to landscape mode is not working

Posted by 10-29-2020 02:54 PM in Other Mobile Devices

Rotate to landscape mode is enabled on my A51. It was working and now it is not. Maybe, it stopped working after the phone I was updated to... View Post

11-03-2020 10:52 AM

Gotcha, glad to hear you were able to sort it out! Let me know if you have further concerns. ^_^ ... View Post

Could there be a screen record feature to turn the microphone on and off?

Posted by 10-12-2020 03:38 PM in Other Mobile Devices

I was just wondering if there could be a screen record feature with to turn the microphone on and off, because it's annoying to have a galaxy... View Post

10-29-2020 08:13 AM

I would really like this as an in-built feature as well. For now you can install this well made s... View Post

A71 5G unable to select LTE/3G

Posted by 10-17-2020 04:53 PM in Other Mobile Devices

Connections, mobile networks, network mode. If I select anything, it shorty after reselects 5g/lte/3g/2g. This is a problem because... View Post

10-22-2020 09:53 AM

I would recommend reaching out to your carrier for further assistance. View Post

Unable to send or receive pics.

Posted by 10-17-2020 10:40 AM in Other Mobile Devices

I can't send or receive pics from my A10e. Had an issue last week when my provided shut off my service after I paid my bill. Any ideas on why? ... View Post

10-22-2020 08:26 AM

I would recommend reaching out to your carrier for further assistance. View Post

Is the FM Radio compatible with the Galaxy A11?

Posted by 10-10-2020 07:13 PM in Other Mobile Devices

I bought the Gaxlay A11 with the understanding that it was capable of FM radio. I believe it was listed in the specs when I checked it out. Now I... View Post

10-16-2020 09:13 AM

The answer is that non US phones for that model have FM offline available. Samsung provided me w... View Post

Samsung A50 in call volume bug

Posted by 06-16-2020 04:13 PM in Other Mobile Devices

I am not in a call, yet when lowering or increasimg the volume, i noticed that i have an "in call", This affect my video calls and normal... View Post

10-16-2020 08:43 AM

Did you try the previously mentioned troubleshooting step here? View Post

A71 Reboot Loop Problem

Posted by 10-11-2020 09:17 AM in Other Mobile Devices

Good day to all, I am having a serious issue with my phone (A71) which I have owned for around 7 months now. Four days ago, the... View Post

10-15-2020 12:22 PM

Thank you for reaching out. I would recommend a software reflash on your device. We have a couple... View Post

How do you forward text messages?

Posted by 10-12-2020 04:09 PM in Other Mobile Devices

How do I forward an incoming text message? View Post

10-13-2020 09:38 AM

Press and hold on the text. A menu should pop-up with an option to forward the selected text. View Post

Problems with menu button and back button on a Samsung Galaxy j7 Prime

Posted by 07-23-2017 08:59 PM in Other Mobile Devices

I'm a new and proud owner of a Samsung Galaxy j7 Prime and I've only had this phone for about a month-and-a-half now and as today of July... View Post

10-12-2020 08:11 AM

the back button on my samsung smart watch active 2 no longer works View Post

Samsung M20 fast charging not working

Posted by 03-24-2019 08:14 PM in Other Mobile Devices

Hii I am facing this problem since Wednesday.My fast charger is not working on my Samsung m20 which I bought 2 weeks ago on Amazon.... After... View Post

10-12-2020 07:12 AM

I bought Samsung M20 an year ago and Fast charging was not working on my phone since last 6 month... View Post

How do you clear cache on a Galaxy A10e?

Posted by 10-12-2020 12:42 AM in Other Mobile Devices

How do you clear cache on a Galaxy A10e View Post

10-12-2020 12:46 AM

Hello, Turn off the device.Press and hold the Volume Up key and the Power key.When the Android ... View Post

Samsung J4 plus screen not responding(NOT TOUCHING) after updates.

Posted by 04-05-2020 03:59 PM in Other Mobile Devices

Samsung J4 plus screen not responding(NOT TOUCHING) after updates. I just updated my Galaxy J4 Plus And after the updates the phone is not... View Post

10-11-2020 07:44 AM

Hi, I have the same issue and the technician found that the problem is not the screen, but the so... View Post

Galaxy A50 ringtone sometimes don't work when a person calls

Posted by 09-27-2020 03:22 AM in Other Mobile Devices

Hello, have the following problem with Samsung galaxy a50 phone find that sometimes the ringtone does not work when a person rings me, this... View Post

10-11-2020 03:22 AM

Hello, I have reset the phone and so far the problem has not come back, thanks for your help.... View Post

A205U Bootloader unlock?

Posted by 03-31-2020 12:28 PM in Other Mobile Devices

Is Samsung planing on adding a OEM Unlock option so the A205U? I'd doubt it, but if so, when? View Post

10-08-2020 11:54 PM

It's a safety net for the basic user as leaving the oem unlock active means that third parties ca... View Post

Phone will not turn on!

Posted by 09-30-2020 11:29 AM in Other Mobile Devices

This happened this morning; I have a samsung galaxy A71. For the past two weeks, my galaxy A71 would just randomly restart for some unknown reason.... View Post

10-05-2020 07:58 AM

Your phone or tablet may not turn on if you are not charging it properly. But on the other hand, ... View Post

Disable code notification to ALL devices when adding new device

Posted by 10-03-2020 11:18 PM in Other Mobile Devices

My company bought 40 samsung galaxy A31's and galaxy A11's for staff. I had the joy of setting them all up. I created a samsung account to... View Post

10-04-2020 08:36 AM

Ok I found it!! I logged into my samsung account at account.samsung.com, went to Two Factor Aut... View Post

Google assistant continued conversation does not work

Posted by 04-12-2020 03:46 AM in Other Mobile Devices

When using my assistant on my galaxy j7, continued conversation is turned on but does not work. I found it works if I download Google Home app. As... View Post

10-01-2020 06:15 PM

So, why is "Continued Conversation" an option (checked by default) ON mobile devices? B... View Post

Phone Trade In

Posted by 10-01-2020 06:28 AM in Other Mobile Devices

Why is it that when you go to trade phones, its always the Samsung S series or Note series that you can trade and never the A series. Can someone... View Post

10-01-2020 10:01 AM

thanks View Post

Avoiding Battery Degradation

Posted by 09-28-2020 08:23 PM in Other Mobile Devices

Hey Samsung, I hear that Apple has a feature in their phones that learns when you use your phone and when you don't. So when... View Post

10-01-2020 09:47 AM

We appreciate your feedback and will tag it on the forum so that it will appear with other feedba... View Post

How can I trade in my Galaxy A50 for a new device?

Posted by 09-27-2020 02:23 PM in Other Mobile Devices

Quick question Samsung. Can I trade in my galaxy a50 for a new device. If anyone knows please tell me. I want to trade in my phone for a newer one.... View Post

09-30-2020 12:10 PM

I would recommend reaching out to our E-commerce team directly at 1-855-726-8721 for further assi... View Post

How can I get Bixby to work on my A10e?

Posted by 09-15-2020 08:39 AM in Other Mobile Devices

How do I get Bixby on my a10e because when I'm in home and I swipe left it does nothing but in settings it says something about it View Post

09-30-2020 09:10 AM

thank you View Post

I want to transfer files/data to a new phone with not using WiFi

Posted by 08-19-2020 08:02 PM in Other Mobile Devices

I have a Galaxy j7 sky pro. I recently purchased a Galaxy a20. I want to transfer files/data to new phone. I don't currently have wifi, only... View Post

09-28-2020 12:56 PM

I have always used Bluetooth to do that. View Post