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Astronaut

can not update samsung galaxy j7pro software

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having message,when trying to update software saying cant update software due to network error. am bit of a novice with technology ..could use help but not so tecnical i cant understand it lol

Have tried reset of phone 

Not working

1 SOLUTION

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Cosmic Ray

Re: can not update samsung galaxy j7pro software

JUMP TO SOLUTION

Delete the partition cache, it often fixes the problem.

Below are instructions on how to do it.

Turn off the device.

Press and hold the Volume Up key and the Home key, then press and hold the Power key.

When the device logo screen displays, release only the Power key

When the Android logo displays, release all keys ('Installing system update' will show for about 30 - 60 seconds before showing the Android system recovery menu options).

Press the Volume down key several times key to highlight 'wipe cache partition.'

Press the Power key to select.

Press the Volume down key to highlight 'yes' an press the Power key to select.

When the wipe cache partition is complete, 'Reboot system now' is highlighted.

Press the Power key to restart the device

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1 REPLY 1
Highlighted
Cosmic Ray

Re: can not update samsung galaxy j7pro software

JUMP TO SOLUTION

Delete the partition cache, it often fixes the problem.

Below are instructions on how to do it.

Turn off the device.

Press and hold the Volume Up key and the Home key, then press and hold the Power key.

When the device logo screen displays, release only the Power key

When the Android logo displays, release all keys ('Installing system update' will show for about 30 - 60 seconds before showing the Android system recovery menu options).

Press the Volume down key several times key to highlight 'wipe cache partition.'

Press the Power key to select.

Press the Volume down key to highlight 'yes' an press the Power key to select.

When the wipe cache partition is complete, 'Reboot system now' is highlighted.

Press the Power key to restart the device

View solution in original post

Reply
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