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Constellation

can't redeem and benefits in the members app

Everything i attempt to see more about any benefit in the samsung members app i get a weird api.cam 5002.400 error. Regardless of benefit. I've restarted the device a few times and still nothing. 
11 REPLIES 11
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Re: can't redeem and benefits in the members app

@PeterDawoud I just tried in my Samsung Members app and was able to tap multiple benefit cards like Obe, LinkedIn, Vivrelle, Michelin, etc. I was able to download the coupon and it shows up at the top of the benefits page. Maybe try uninstalling and reinstalling the app.

 

 

Screenshot_20201007-175006_Samsung Members.jpg

 

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Constellation

Re: can't redeem and benefits in the members app

yeah that doesn't happen to me at all. I just get the error i noted. I have Uninstalled the app a bunch of times and still no luck.
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Re: can't redeem and benefits in the members app

@PeterDawoud you can contact Samsung Media Solutions team. They can help with Samsung Members app.

 

Their phone number is 1-855-795-0509 and they are available, Monday-Friday 8:00am to 11:00pm CST and Saturday-Sunday 9:00am to 10:00pm CST.

Media solutions email SamsungMobileUS@edelman.com

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Re: can't redeem and benefits in the members app

@PeterDawoud you can contact Samsung Media Solutions team for help with Samsung Members App. I tried to share their contact info here but my reply was marked as not allowed. 

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Re: Re: can't redeem and benefits in the members app

Moderator has restored my original reply which was not allowed. Hope that helps you @PeterDawoud
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Asteroid

Fail Benefits

On Samsung members benefit.  Anything I click on gives me this error. Why,

image


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Re: Fail Benefits

@MTG13 Here are similar threads with same benefits error in the Samsung Members app. Support contact information provided in each thread. I am not having this issue. I am able to access benefits without error. 

 

https://us.community.samsung.com/t5/Galaxy-Fold/can-t-redeem-and-benefits-in-the-members-app/m-p/145...

 

https://us.community.samsung.com/t5/Galaxy-Fold/Benefits-not-working/m-p/1452207

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Asteroid

Re: Fail Benefits

Still having this issue.  Waiting for Samsung to get back go me.

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Asteroid

Re: Re: Fail Benefits

I've chatted, called over the phone and sent an email and still not help. A ticket was made but not help. Its sad on how long this is staking.
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