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user31BTdPQp03
Asteroid

entering new numbers while on the phone

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to get voicemail messages on my landline, I need to type "111" after the answering machine starts its message; how to I do that (I tried switching to "keypad" but the phone assumed I wanted to dial a new number; my phone is model Galaxy A10e

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Samsung Moderator
Samsung Moderator

Re: entering new numbers while on the phone

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Thank you. Try toggling it off and restart your device. Then try calling your voicemail again.

 

Let me know if that helped. Smiley Happy

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10 REPLIES 10
Samsung Moderator
Samsung Moderator

Re: entering new numbers while on the phone

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Hey there!

 

Thanks for reaching out. Can give a bit more detail on what you are trying to do?

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user31BTdPQp03
Asteroid

Re: entering new numbers while on the phone

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when out of town, I dial my office landline number to see if there are any messages; on my landline system, the way to find out if there are messages is to dial 111 when the answering machine starts spouting its recording about leaving a message; how do I enter the 111?

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Samsung Moderator
Samsung Moderator

Re: entering new numbers while on the phone

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May I ask what type of device are you using?

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user31BTdPQp03
Asteroid

Re: entering new numbers while on the phone

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as it says it the message that started this thread, "my phone is model Galaxy A10e"

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Samsung Moderator
Samsung Moderator

Re: entering new numbers while on the phone

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Thank you for confirming that for me. 

 

Try going into your settings > sounds and vibrations > can you confirm for me if your Dialling keypad tones is currently toggled on or off?

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user31BTdPQp03
Asteroid

Re: entering new numbers while on the phone

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it is on (assuming that the circle to the right (with blue on the left) is on

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Samsung Moderator
Samsung Moderator

Re: entering new numbers while on the phone

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Thank you. Try toggling it off and restart your device. Then try calling your voicemail again.

 

Let me know if that helped. Smiley Happy

View solution in original post

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user31BTdPQp03
Asteroid

Re: entering new numbers while on the phone

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that worked - thank you

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Samsung Moderator
Samsung Moderator

Re: entering new numbers while on the phone

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Awesome! I'm glad I was able to assist with resolving your concerns. Feel free to reach out to us anytime if you need any further assistance.

 

As always thank you being the best part of Samsung! Smiley Happy

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