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-J-Note9
Asteroid

fast charging power bank doesn't hold power.

Hi all,

I have a new 10000 fast charge power bank that I took care of and barely used. suddenly it stopped holding power in it. when I plug it to charge it, it keeps blinking (one light) and after a long time, it holds a very small amount of power that is not enough to chare 2% in my Note 9. 

if I plug it to charge it and at the same time I charge my phone from it, it delivers normal fast charging. 

I'm traveling overseas and no one is willing to fix it for me. 

thank you, everyone!

 J

5 REPLIES 5
Samsung Moderator
Samsung Moderator

Re: fast charging power bank doesn't hold power.

Can I please have the full model number of the power bank you are experiencing these symptoms with?

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-J-Note9
Asteroid

Re: fast charging power bank doesn't hold power.

Dear Adam, 

thank you for replying. here are some pictures I took. please let me know if you need more info.

have a wonderful day!

J. power bank3.jpegoutlets.

 

info.

 

power bank1.jpeglabel.

 

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Samsung Moderator
Samsung Moderator

Re: fast charging power bank doesn't hold power.

Just to clarify, your device was purchased in the US and you are traveling overseas is that correct?

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-J-Note9
Asteroid

Re: fast charging power bank doesn't hold power.

no, I got it while I'm overseas when I bought a Galaxy s10 as I gift from the store. 

currently, I'm in Saudi Arabia. 

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Samsung Moderator
Samsung Moderator

Re: fast charging power bank doesn't hold power.

Thank you for this information. This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry  

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