Original topic:

fingerprints useless

(Topic created: a month ago)
userD8FfiHIlAj
Astronaut
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Hi! I use the fingerprints unlocking method on my galaxy 50 (SM-A505FN/DS). Also, my phone is unlocked when I'm home. So, when my screen is off and the phone is unlocked by smart lock the fingerprint symbol on my lock screen still appears, which is useless because my phone does not need to be unlocked. how can I fix this? same problem with secure lock(the phone is not locked when it is in stand by)

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2 Replies
SamsungCole
Samsung Moderator
Samsung Moderator
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Thank you so much for reaching out. This forum is for the support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link:https://www.samsung.com/us/common/visitlocationsite.html


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Yedi101
Astronaut
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Having the same issues with my A42 5G 2021 edition. Retried the fingerprints and won't work. Worse than the old Motorola.
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