my phone randomly turned off and tried to restart. it got as far as the first startup page. . i cant turn off my phone only force restart it and all that does is bring be back to the first loading page.Sometime it's open,but again hang and restart,then stuck on logo. How i will fix this? Please.
I would recommend wiping the cache partition on your device. The system cache partition stores temporary system data. It's supposed to allow the system to access apps more quickly and efficiently, but sometimes things get cluttered and outdated, so a periodic cache clearing can help make the system run more smoothly. Give these steps a try:
i was do this.after wipe cache i used 2-3 hours then again happen this problem.even i was do factory reset from recovery mode.but it's not solved permanently.sometime i used without facing any prbolem,but again happen.
Do you have the fingerprint sensor turned on in your biometric settings?
I would recommend turning your fingerprint sensor off and testing your device to see if you continue to experience these symptoms.
Thank you for following up. If you turn off the fingerprint sensor and you no longer experience these symptoms, the device would need to be diagnosed by a licensed technician in order to evaluate the cause of the symptoms.