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userGFOOO4c4HJ
Asteroid

my password on lockscreen isnt working

I can only unlock my phone by my fingerprint.When i want to use my password or my pattern it says that it is incorect but it is correct.Please help me Smiley Sad

5 REPLIES 5
Samsung Moderator
Samsung Moderator

Re: my password on lockscreen isnt working

@userGFOOO4c4HJ What device are you using?

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userGFOOO4c4HJ
Asteroid

Re: my password on lockscreen isnt working

@SamsungQue Im using samsung galaxy J5 2017

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Samsung Moderator
Samsung Moderator

Re: my password on lockscreen isnt working

Thank you for that information. Can I please have your full model number so I can research the best troubleshooting steps available for your device?

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userGFOOO4c4HJ
Asteroid

Re: my password on lockscreen isnt working

@SamsungAdam  SM-J530

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Samsung Moderator
Samsung Moderator

Re: my password on lockscreen isnt working

Thank you for this information. This forum is for the support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry

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