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Constellation

my phone has stopped working while updating

my phone set off an alarm at 2 am today and told me it was time to update my phone, i accepted and went back to sleep. at 7am my phone alarm went off and  i wasnt able to access the screen because it wasnt coming on.

3 REPLIES 3
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Nebula

Re: my phone has stopped working while updating

have you tried a force restart?
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Constellation

Re: my phone has stopped working while updating

what do you mean by that?


@SHADOWGATE wrote:
have you tried a force restart?

 

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Nebula

Re: my phone has stopped working while updating

hold the Power button and the Volume Down button on your phone pressing and holding at the same time for 10 seconds. or until the Samsung screen comes on. then release them
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