12-10-2017 03:01 PM
12-15-2017 07:57 AM
I certainly want to assist you both further with this matter. To better do that, can I have the exact model number and Baseband version for your Gear as well as your region? Thanks!
12-15-2017 02:02 PM
Thank you @userkkRsPXhpql
I'll be sure to add that to my list of information so we can get this fixed up that much faster! ^_^
12-15-2017 05:55 PM
I too am having this same issue. Purchased the watch at Best Buy at the end of November. GEAR 3 Model SM-R760, Software Tizen 126.96.36.199. Version R760XXU2CQK3. Very annoying situation. Have to enter a PIN 3 times in order to access my email account. Originally when I bought the watch the email was easily accessible, now I have to follow this protocol.
Please supply fix or work around.
a month ago
So i contacted support and they offered this solution and it works:
1.Turn the Gear S3 off.
2.Press and hold the Power key until REBOOTING displays at the bottom of the screen.
3.Press the Power key repeatedly until the Select REBOOT MODE screen displays.
4.Press the Power key to highlight ' Recovery'.
5.Press and hold the Home key to select. (home and power the same key)
6.Keep holding the Power key until the Gear S3 begins rebooting.
7.Before pairing the watch with the phone, please uninstall the Gear App from the phone and reinstall it from the Play Store.