JUMP TO SOLUTION Solved

Original topic:

Settings keep crashing since Feb security patch update

(Topic created: 04-01-2020 02:45 PM)
1721 Views
user4U8Sl1QZs6
Asteroid
Options
Other Mobile Devices

My settings keep crashing since the feburary security patch update and I can't open them. I tried restarting my phone using safe mode but to no avail...

Can someone help me resolve my issue?

 

 
0 Likes
Reply
5 Replies
Prof1
Product Expert
Options
Other Mobile Devices

Good Afternoon @user4U8Sl1QZs6 

I am sorry that you are experiencing some issues with the Settings app.  I would like to try a couple of troubleshooting steps to get your isse resolved, but first what type of device are you using?

 

0 Likes
Reply
user4U8Sl1QZs6
Asteroid
Options
Other Mobile Devices

@Prof1 @I am using a Samsung Galaxy A8 2018 and it's an international model

 

0 Likes
Reply
Prof1
Product Expert
Options
Other Mobile Devices

@user4U8Sl1QZs6  

Copy! So with the Galaxy A8 I would like for you to try this troubleshooting step first.  We are going to Wipe the Cache/Partition on your device to see if this clears up your issue.  Please follow steps listed below:

How to hard reset on Samsung Galaxy A8 using hardware buttons

  1. Create a backup of your personal data and remove your Google account.
  2. Turn off the device.
  3. Press and hold the Volume up button, the Power button and the Home button at the same time.
  4. When you feel the device vibrate, release ONLY the Power button.
  5. A screen menu will now appear. When you see this, release the remaining buttons.
  6. Use the Volume down button until you are highlighting ‘Wipe Cache/Partition. Press the Power button to select.
  7. Press the Power button again to select the Yes .
  8. Press the Power button to highlight, then select the ‘reboot’ option

Please let me know if this helps.

0 Likes
Reply
user4U8Sl1QZs6
Asteroid
Options
Other Mobile Devices

@Prof1 I tried it but the a8 2018 does not have a home button.

I did turn off my phone and booted it up while pressing the power button and the volume up button but the screen menu you mentioned didn't appear.Instead a "Download custom OS" menu appeared

0 Likes
Reply
Solution
user4U8Sl1QZs6
Asteroid
Options
Other Mobile Devices

@Prof1 I solved my problem.I cleared cache partition but it didn't work.So I factory reseted my phone and it worked.

Thanks for your help !!