Original topic:

samsung pass update deleted all my passwords!

(Topic created: 10-19-2021 03:45 PM)
usermHlE4HIqea
Constellation
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Other Mobile Devices

I got an error message about samsung pass not being available temporarily. I found that the error is sometimes related to an out of date version of pass. I updated and now all my passwords are gone. HELP!

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2 Replies
iamblue
Supernova
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Other Mobile Devices

submit an error report after replicating the issue

Samsung Members app > + Button > Error report

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SamsungJace
Samsung Moderator
Samsung Moderator
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Hi there, this sounds super frustrating and from what I can find unfortunately if the passwords were deleted they cannot be restored. You can try clearing the cache for the application through the settings menu and syncing your phone to the Samsung  Cloud but those steps have only had a little success.I apologize for the inconvenience. 


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