Original topic:

security policy restricts use of camera A11

(Topic created on: 12/19/20 6:00 AM)
StephDRN
Asteroid
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I did an update a few days ago and now my Camera won't work. I tried turning it off to reset.

28 Replies
lifeisdelicious
Astronaut
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mine is doing the same thing....
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useriOzynG07Do
Astronaut
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im having the same issue since the update. Did you find a resolution?

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kg1853
Astronaut
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go to the camera app, clear cache and clear data, then force stop, exit app and restart phone
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Gabby49
Astronaut
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thank you it worked my camera is back
Members_VOzLaTh
Constellation
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I had this phone 2 months ago and started having this problem on 12-19-20. I read the above post and could get the camera works again, but the same problem came back in less than 1 day. This time the suggested solution does not help. Very frustrated. 

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Members_VOzLaTh
Constellation
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Before buying this new Samsung Galaxy A11 - due to carrier switching,  I used Moto G7 for over 1 year and LOVE it. I gave my Moto G7 a 10 points. For this Samsung Galaxy A11, I gave 5 points Max. I have never had issues like this w/ previous phones. Not sure if I got a lemon. :(

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Members_0CUkkp7
Constellation
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How do I clean out càshe and data?

HELP!!!! THANKS ER

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userfAPUyPiyCK
Constellation
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Thanks did that but I think the real solution is that you have to the camera app in settings and go mobile data and turn on ALLOW APP while data saver is on.. for good measure I clear cache, data, and forced stopped as well

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StephDRN
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tried that, won't let me get to allow app.
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