Original topic:

security policy restricts use of camera A11

(Topic created on: 11/28/20 8:14 AM)
StephDRN
Asteroid
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I did an update a few days ago and now my Camera won't work. I tried turning it off to reset.

27 Replies
GeeeCeee
Astronaut
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help not sure how to get my camera working
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GeeeCeee
Astronaut
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cleared cache and did force stop. Finally it is working.
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SamsungQue
Samsung Moderator
Samsung Moderator
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Does this issue still happen when your phone is in safe mode?

Have you tried clearing the cache partition on your phone? 

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby / Power key.
  3. When the Android logo displays, release both keys.
  4. An 'Installing system update' message may show briefly before the Android Recovery menu options appear.
  5. Press the Volume down key several times to highlight Wipe cache partition.
  6. Press Bixby / Power key to select.
  7. Press the Volume down key to highlight Yes, then press the Bixby / Power key to select.
  8. When the process is complete, Reboot system now is highlighted.
  9. Press the Bixby / Power key to restart the device.
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Jksamx36
Asteroid
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this seems it may be an issue with an app in the device admin apps. check to see if what is active and try deactivating till the cam works. mine seems to be Microsoft authenticating app.
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Jeneva
Astronaut
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since these updates I can't use my camera at all this is so annoying
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Sandi77
Astronaut
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I found the solution for my phone. I had enabled 'sensors off' in developer mode (under Quick settings developer tiles) and then later decided against it, so I disabled it. Somehow it stayed on in notifications when it was enabled, and apparently was still on when I removed the button. I went back in and enabled the icon, tapped it off and then camera and mic worked again. Whew! 

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userZqPImkStwd
Astronaut
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Turn on ur sensors.. It happens when u turned off sensors 

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SamsungQue
Samsung Moderator
Samsung Moderator
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Does this issue still persist when your phone is in safe mode?

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