Original topic:

software update download failure

(Topic created: 10-11-2021 09:43 AM)
userUGHvIEDOfp
Astronaut
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Recently my Galaxy A21 phone will not download the software update .Ive tried different things w the settings w wi fi ,"switch to mobile data".it is also giving me a notification "couldnt download update..."Your phone was disconnected from the network before the download was complete .The download will continue when your phone reconnects to a network"I dont really understand what is wrong -up to now ive been able to download the software updates.I dont really understand how it works w networks that require a password I dont know what to put in there but as I say previously I wasnt needing to put any password in to get the connection.Not sure what the problem is?

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4 Replies
yendoR1951
Astronaut
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Probably better not
upgrade,I did now my phone won't work !
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iamblue
Supernova
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you have A21 as well? what's not working?

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iamblue
Supernova
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submit an error report on members app 

Samsung Members app > + Button > Error report

or you can contact your carrier and ask about OTA updates

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SamsungQue
Honored Contributor
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I can understand how this can be frustrating. I would recommend that you use the Samsung Smart Switch to update your phone. Here is a link to use the Smart Switch. (https://www.samsung.com/us/support/answer/ANS00062998/)

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