My S7 became un-usable after latest software update

Asteroid

My S7 became un-usable after latest software update

My Samsung Galaxy S7 (SM-G930F) became un-usable after latest software update.I can't call anyone,change my background,lock screen doesn't function,there is no status bar at all. The only thing that works is the Wi-fi

4 REPLIES
Samsung Moderator

Re: My S7 became un-usable after latest software update

Where did you purchase this device?

 

Asteroid

Re: My S7 became un-usable after latest software update

[ Edited ]

I bought it from a store in France (Unlocked).Everything worked fine with it for a year already, but after the latest software update that occured yesterday, my phone became dis-functional

Samsung Moderator

Re: My S7 became un-usable after latest software update

Thank you for this information! This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry  Thanks! 

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Astronaut

Re: My S7 became un-usable after latest software update

My S7 did the same thing, I even put off updating since forever cuz everytime I update my phone gets worse and worse... Now, different apps open on their own, it shuts down then comes back on by itself, when a call is coming through, I don't get the answer screen!!! You name it, it now does it - all by itself!!! NOT HAPPY!!! I just want to know how to uninstall this latest update!!!