After Beta update Samsung + crashes on opening

Constellation

After Beta update Samsung + crashes on opening

After updating to the beta the Samsung + app crashed on startup. I get a red screen with a bunch of web tool kit stuff at the top and a whole list of errors and then it crashes. I tried to take a screen shot of the red screen but it wont let me until it crashes and goes out of the screen so I can't show it right now.

 

Anyone else having the Samsung + app crash after beta install?

9 REPLIES
Asteroid

Re: After Beta update Samsung + crashes on opening

use the Samsung Members app that was installed with the beta - my Samsung+ just hangs when I open it. the other app is the official app to give feedback and see community problems, solutions and feedback.

Constellation

Re: After Beta update Samsung + crashes on opening

Thank you very much I didn't even notice that it was installed. I always heard the members that was for everybody else except the US and the Samsung plus was for only us users. Found it and open it and it's all good!

 

Thanks so much for the tip!

Re: After Beta update Samsung + crashes on opening


@userOhCIztfPFU wrote:

After updating to the beta the Samsung + app crashed on startup. I get a red screen with a bunch of web tool kit stuff at the top and a whole list of errors and then it crashes. I tried to take a screen shot of the red screen but it wont let me until it crashes and goes out of the screen so I can't show it right now.

 

Anyone else having the Samsung + app crash after beta install?


where did you get samsung+ b from?

 

 

is it version 11.2.1?

 

 

thanks.

 

can you generate a bug repoty

mito
Constellation

Re: After Beta update Samsung + crashes on opening

Remove any themes, go back to default theme. And icons

Re: After Beta update Samsung + crashes on opening


@Jaimeg13x wrote:

Remove any themes, go back to default theme. And icons


mine is a talbert, meu anjo.

 

sm-t820

mito
Constellation

Re: After Beta update Samsung + crashes on opening

[ Edited ]

Re: After Beta update Samsung + crashes on opening

[ Edited ]

@usertcG1jhiJuK wrote:

I got same problem


folks,

 

is this what you are experiencing?

 

 

https://samsungcs.zendesk.com/attachments/token/PpbPIt2zz8OxsS1oFQ46qOqhB/?name=tab.s3.samsung.plus....

 

Videpo capture

 

 

 

,

mito

Re: After Beta update Samsung + crashes on opening


@usertcG1jhiJuK wrote:

I got same problem

 

Pic

 

https://drive.google.com/file/d/1Vr-NvxpeIJxFEhTB4WTizvqNWDBVuFP8/view?usp=drivesdk


it's paramount that you collect logs. 

mito

Re: After Beta update Samsung + crashes on opening

und?

mito