08-31-2018 11:13 AM
I feel even worse. Have been purchasing Samsung TVs and Home Theater products exclusively for over 10 years and currently have a KS8000 and 8500, as well as 3 other sets (2 older 1 newer). I feel cheated for supporting a company so loyally only to be deceived in terms of future hopes for my porducts.
08-31-2018 12:49 PM - edited 08-31-2018 12:51 PM
I feel you; I've been calling Samung every week since June trying to figure this thing out and they finally get back to me only to tell me that they never announced the HDR10+ update. So not only are they belittling me, they are also outright lying; very dissapointed and frustrated by Samsung.
I will not be buying Samsung ever again, period. I will look into taking them to court as well, I have a few laywer friends and they think I have an easy case here. Thankfully I screenshotted the announcement before they took it down from their website.
09-15-2018 12:04 AM
i have installed this update, because im live in Russia and update is available here, but i cant test any hdr10+ content, because i dont have a Prime subscription or HDR10+ videos to test on my TV. I called Samsung support and asked them about whats new in this upgrade and im asked if HDR10+ added. They told me - updates dont alter or add new features in TV and they know nothing about HDR10+. And also they told me all updates just fixing previous bugs and nothing more. Can you comment or elaborate on that? thank you!