Hidden Apps Disappear from Hide Apps Menu: Galaxy S8

Constellation

Hidden Apps Disappear from Hide Apps Menu: Galaxy S8

After a new software update (G950FXXU4CRK1), when I hide an app and later try to unhide it, I can't find the app in the Hide Apps Menu (Apps Drawer -> Triple Dot Button -> Home Screen Settings -> Hide Apps) anymore. The apps disappear completely and I can only unhide them after restarting my phone. Please help.

11 REPLIES
Samsung Moderator

Re: Hidden Apps Disappear from Hide Apps Menu: Galaxy S8

Give this a try and let me know if you need further assistance.

Constellation

Re: Hidden Apps Disappear from Hide Apps Menu: Galaxy S8

Hi,

I can successfully hide an app. But once I return to the Show/Hide menu to unhide it, I can't find the app over there. For example, lets say I hide Twitter. After doing so, it not only disappears from my home screen but it also disappears from the Show/Hide menu. So once I hide it, I can never unhide it. If you can give me an email, I can send screenshots.

Samsung Moderator

Re: Hidden Apps Disappear from Hide Apps Menu: Galaxy S8

You can send an e-mail to smsupport@sea.samsung.com.

Samsung Moderator

Re: Hidden Apps Disappear from Hide Apps Menu: Galaxy S8

Please put the conversation number 26560531 as the subject.

Samsung Moderator

Re: Hidden Apps Disappear from Hide Apps Menu: Galaxy S8

Hey, just checking in with you. Please send those photos as soon as you have an opportunity.

Constellation

Re: Hidden Apps Disappear from Hide Apps Menu: Galaxy S8

Hi,

 

Sorry for the delay but I just sent an email to smsupport@sea.samsung.com. Hope you can help.

 
Samsung Moderator

Re: Hidden Apps Disappear from Hide Apps Menu: Galaxy S8

I apologize we haven't received the e-mail yet. Could please try resending it to smsupport@sea.samsung.com?

Constellation

Re: Hidden Apps Disappear from Hide Apps Menu: Galaxy S8

Hi,

 

There's some problem with the email. Please find the pictures in the below dropbox link:

https://www.dropbox.com/sh/osekckj1oupqnip/AABGirMv7Vu0ttfRDYdpT8gca?dl=0

 

In picture 1, you can see the Twitter app. In picture 2, I proceed to hide it. In picture 3, its hidden. In picture 4, when I go to unhide it, I can't find it in the first place. 

 

Thanks

Samsung Moderator

Re: Hidden Apps Disappear from Hide Apps Menu: Galaxy S8

What happens when you go to unhide the app and you search for it in the search bar at the top?