Re: Hidden Apps Disappear from Hide Apps Menu: Galaxy S8
I would recommend giving a call to our 800-726-7864 line and speaking with a member of our cell phones team. They have the ability to remote into the phone with you during your call to see if there is something we're missing. If they can't get it working with you over the phone, then the next step would be service repairs in order to have a technician evaluate.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.