Show palm to capture in camera doesn't work

Show palm to capture in camera doesn't work

It just doesn't. 

10 REPLIES
Red Giant

Re: Show palm to capture in camera doesn't work

what are the carrier, model number, and software build number from the settings > about phone?

what is the camera app version?

Re: Show palm to capture in camera doesn't work

Verizon,  sm-g965u  sm-g965usqs3brk2b the camera version is 8.1.00 24


@userbcMKA9DSlI wrote:

what are the carrier, model number, and software build number from the settings > about phone?

what is the camera app version?


 

Samsung Moderator

Re: Show palm to capture in camera doesn't work

Is your palm in contact with the screen when you swipe?

Re: Show palm to capture in camera doesn't work

No.  Should it be? 

Samsung Moderator

Re: Show palm to capture in camera doesn't work

Yes, when testing out the feature on our device, upon making contact with my palm across the screen I was able to take a picture.

Red Giant

Re: Show palm to capture in camera doesn't work

he isn't talking about swipe to take screenshots. he is talking about taking photos by showing palm to camera.

Red Giant

Re: Show palm to capture in camera doesn't work

is the show palm to take photos feature enabled in the camera settings?

Re: Show palm to capture in camera doesn't work

Yes it's enabled,  and it still isn't working for me....

Red Giant

Re: Show palm to capture in camera doesn't work

take that to ubreakifix which is samsung authorized repair shop. they can diagnose real quick and tell u options to go by