j7 update changed format

j7 update changed format

my j7 went through an automatic upgrade and changed the format. How do I get the old format back?
1 REPLY
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Samsung Moderator

Re: j7 update changed format

Hello, @userdrdGiC6uBt! Thanks for posting. Let's talk. 

Are you referring to an OS update? 

Can you please go to Settings>About Device and send me your model number, carrier, and Baseband version so I can better wrap my head around this?