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Backlight not working on left side

(Topic created: 12-11-2021 06:53 AM)
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userq94OwncbNR
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Projectors & Other TVs

The back light on my 43 inch 2019 model samsung tv is not worki g on the left side i have check picture f9r ps and ps4 aswell as the apps and reset the tv but the backlight on the left side is incredibly dark can some help me 9r provide me with a quote on how much to fix it

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SamsungCaleb
Samsung Moderator
Samsung Moderator
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Projectors & Other TVs

Hello, if this is occurring on all sources and during the picture test this will require service you have a couple of options based on your warranty. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Solution
SamsungCaleb
Samsung Moderator
Samsung Moderator
Options
Projectors & Other TVs

Hello, if this is occurring on all sources and during the picture test this will require service you have a couple of options based on your warranty. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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