Original topic:

PlutoTV App Not Loading

(Topic created: 12-20-2023 04:41 PM)
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warrenweeks
Asteroid
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My PlutoTV app does not load on my Samsung TV, model UN75TU700DFXZA. I have tried uninstalling and reinstalling the PlutoTV app, but the problem persists. Anyone else having the same issue?

 

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LeoWyatt89
Nebula
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So, with this particular issue, the only thing Samsung can advise is reinstalling. Samsung doesn't own the Pluto App so you have to take it up with their developers, sounds like an update needs to occur on their end.  Should be able to find contact information for the developers in the app store under the details of the app.  i would recommend reaching out to them directly. 

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Pandaperformance850
Constellation
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Yes. Apparently its a known issue today. They are working on it.
Samsung_Moderator
Community Manager
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Hello, Are you still experiencing this issue as of today? 

 

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OlSargeH
Constellation
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Yes the a loads starts to play and closes

warrenweeks
Asteroid
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Yes, the PlutoTV loads but does not work. I only get a black screen once I try to launch the PlutoTV app. 

HGSiii
Constellation
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I, too, get a black screen when trying to view Pluto Tv through the web. When I try to watch using the app, it crashes at ads or when I try to move to another channel.

Samsung_mAvl3Jd
Constellation
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I'm struggling with the same issue as well. Multiple Samsung Smart TVs, all of them with Pluto just going to a black screen after launch

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warrenweeks
Asteroid
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Hey Samsung, It looks like you have a bug in your software related to running PlutoTV.  Please work with PlutoTV to understand and remedy the issue.  Otherwise, I will be cynical that Samsung is intentionally blocking PlutoTV so that customers do not have a choice and are required to use Samsung TV Plus.  This is against the law in the United States.  

Irishpride86
Constellation
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When will this get fixed?
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userHJWQS0Df3n
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It seems either you guys, or Pluto, or both, have broken the Pluto TV App for my Samsung 7. Deleting and reinstalling does not work.

But when you load the app, any button push on the remote will immediately crash the app. Pluto says they are aware of it, but over a month later, and it still has not been fixed. So, what gives?