Original topic:

Remote stops working after pairing of TV to Smart Things app

(Topic created: 02-07-2026 11:46 AM)
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kauanmocelin
Constellation
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Projectors & Other TVs

Hello, after connecting the โ€œSmartThingsโ€ app to my Samsung 50TU8000 TV, my remote control stopped working and I can no longer pair it in any way. I have already tried all possible procedures. The remote control works perfectly, as I can connect it to another Samsung TV that I own.

There is an official note from Samsung acknowledging this issue โ€” โ€œRemote stops working after using the SmartThings TV app โ€. I tried to follow the procedure described there, but the โ€œSmartThings Guideโ€ button does not exist under โ€œAbout SmartThingsโ€.

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