Just recently put up a new Samsung 70" Class Crystal UHD DU7200 TV in our shop. It worked well for a few days, but now it won't power on. There is no red standby light when the TV is plugged in, but when I hit the power button, or any button on the remote, I see a little red light where the infrared sensor for the TV comes on. So, there is some sort of power to the TV, but no display or anything.
Hello, jdalslide4708, Welcome to the community. We certainly understand your concern with the TV not powering on and we want to help.
We agree with what GaryB82 said that it may be a component in the TV. We would recommend trying these steps, if you've not already done so.
1) Without using the remote, please press any button on the TV except the power button. Typically the buttons on the TV are located near the Samsung logo.
2) Unplug the TV for at least 30 seconds.
3) Plug the TV back in. You can also try another device in that same outlet to make sure the outlet is working normally.
If these steps don't resolve your concern, please feel free to send us a private message with the information below.
First and Last Name Model Number Serial Number Best Contact phone number Address where the unit is located Email address
If you prefer to call in, please feel free to contact Customer Support at 1-800-Samsung (1-800-726-7864).
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Hello, jdalslide4708, Welcome to the community. We certainly understand your concern with the TV not powering on and we want to help.
We agree with what GaryB82 said that it may be a component in the TV. We would recommend trying these steps, if you've not already done so.
1) Without using the remote, please press any button on the TV except the power button. Typically the buttons on the TV are located near the Samsung logo.
2) Unplug the TV for at least 30 seconds.
3) Plug the TV back in. You can also try another device in that same outlet to make sure the outlet is working normally.
If these steps don't resolve your concern, please feel free to send us a private message with the information below.
First and Last Name Model Number Serial Number Best Contact phone number Address where the unit is located Email address
If you prefer to call in, please feel free to contact Customer Support at 1-800-Samsung (1-800-726-7864).
