Beware! The trade in program by Samsung is a huge scam!

Constellation

Re: Beware! The trade in program by Samsung is a huge scam!

It's not worth the headache. Sell it yourself! If you decide to trade in take lots of pics even record the phone working.

Astronaut

Re: Beware! The trade in program by Samsung is a huge scam!

Unfortunately I am going through the Exact same thing right now with my Note 8 trade in. Wish I had read this post sooner. 

Asteroid

Re: Beware! The trade in program by Samsung is a huge scam!

Contact the BBB. Many including myself have had success doing that.

Asteroid

Re: Beware! The trade in program by Samsung is a huge scam!

It doesn't make sense that Samsung would do this to their loyal customers. Glad I saw this post because I was all ready to trade in my S9 for the note 9.

 

Constellation

Re: Beware! The trade in program by Samsung is a huge scam!

Different scam.  I ordrered two phones on Black Friday 2018.  I agreed to trade in our Galaxy S7s for $100 each.  The next day they sent an email that they could only process one trade at a time.  It said once the first trade in was received, they would send the second new phone.  Today, they received my trade in.  They now tell me it will take 2 weeks to evaluate the trade in and complete the process, adn that my new phone will be shipped two weeks after that.  So a phone I ordered on Black Friday won't ship until January 2019.

 

I could have walked down to the Verizon store on Black Friday and left with the two new phones and none of this nonesense.

 

I will not purchase Samsung phones again for my family.