08-10-2017 03:18 PM
I took advantage of the promotion. They send me back an email saying they are only giving me a credit of $25 instead of the $300.
I disagree. Whether I'm right or wrong about the value of the trade-in is not the issue. THE PROBLEM IS THAT THE PROMOTIONS DEPARTMENT WILL NOT RESPOND, AND APPEARS TO HAVE BEEN SHUT DOWN.
I have spoken with 2 people about this in the last 6 weeks. I'm promised someone will get back with me. They don't. I've been calling the Promotions Dept. 800-854-4201 for the last 3 weeks, and
the message is always the same: “We are experiencing technical difficulties. Please try calling us back later.”
I was considering arbitration, but those pages no longer exists. I went to the pages that were referenced, and it had me go to this link. http://www.samsung.com/us/Legal/phone-HSGuide That link doesn't work.
It appears to me that this Samsung Promotion was a scam that was run by hucksters who have pulled up stakes and rolled across state lines.
Only option appears to be small claims court.
Any one else having this same problem?
09-20-2017 08:18 PM
I got mine from ATT and I was told to go to a ATT "corporated Store" (Jersey Garden Malls, NJ) to do the trade in, this way I would get the credit right there and didn't have to wait. I reset my old phone, charged a little, so they could see it it was working and everything worked fine. I asked to put the $300.00 towards my new phone but could only put towards my bill.
09-22-2017 06:58 PM
This Samsung trade-in program is complete scam! I send them my wife's HTC LTE phone which is a bit old but was in perfect working condition with some minor scratches on the sides but that's about it - battery holds the charge, not a scratch on the screen. But yesterday I got a message from Samsung that I will be charged $175 because my phone was not qualified: The following condition was not met: "Functioning display, & cracked screen".
Actually, I was anticipating that GNUSMAS would try to do some BS like that, so I shoot the video right before shipping my phone to them - here check it out: https://www.youtube.com/watch?v=W8D6PJKy97E
But the main frustration is that you need to call their eCommerce department which is MISSION IMPOSSIBLE and regular custom support can't do anything about it either. I tried to call them few time thorough out the day and even stayed on the line for more then 90mins but could not reach out to anyone!!!
Well, $175 is not such a big deal for me but I absolutely hate when company try to scam you like this, so I'll make GNUSMAS work hard for my money! I'm thinking about sharing my XP with websites like Engadget, Gizmodo etc, writing to BBB and disputing the charge when it arrives on my credit card. What else do you think I should do?
09-27-2017 06:06 PM
How do I register using the Shop Samsung app?
01-25-2018 05:38 AM
I'm having this exact problem, I was thinking bigger as a class action lawsuit for blatant disregard for FTC guidelines and regulations. A company that has the brass to boldface lie, use broken links as their legal defense and try to claim their arbitration supersedes what the Federal Goverment decided years ago in similar court cases needs to be educated. This is not ok even for small dollar amounts.
01-25-2018 07:14 AM
Same problem for me. I traded in a Samsung Galaxy Note 5 with a promised trade-in value of $300 during August 2017. It was in perfect condition not a single blemish or scratch . I was just notified (January 2018) that Samsung would add $275 to my account because it ewas not in good condition. My entire home is furnished with Samsung products: tvs refrigerator, dishwasher, microwave, etc. I WILL NEVER BUY ANOTHER after being the victim of the Samsung Note 8 trade-in scam.