09-26-2017 07:51 PM
09-27-2017 05:53 PM
@SamsungTrevor- What do you suggest I do after opening two tickets (one with eCommerce and one with Promotions)? Promotions said someone would get back to me in 6-8 days. It's been about 12.
09-28-2017 09:05 AM
I would suggest being patient, as many of our customers are receiving their devices and registering for their promotional items, wait times might be longer than usual. If you'd like to send me your email in a DM, I'll be more than happy to look into the progress of your promotion.
09-28-2017 12:28 PM - edited 09-28-2017 12:28 PM
I am having a problem submitting the form via the app. I fill it out, attach a screenshot of my reciept and click submit and I get an "oops an error occured" try again later. I have tried this over the last 5 hrs and still not working. Anyone else having this issue?
10-06-2017 11:41 AM
10-25-2017 10:59 PM
Today is October 25, I have been trying to get mine for over one month. They keep giving me the run around. I call Samsung Promotions every other day. I am leasing mine also. Bought it online I called sprint sales and the representative called Samsung and told him I am leasing my phone from Sprint. I called today and they said Samsung Promotions would get back to me. I am actually sick of this. I think this would be a good Class Action lawsuit. The sprint store close to were I live told me they were having problems with Samsung. They said they have promotions and when you buy or lease the phone they are not good at honoring the commitment. The sales person told me I had to keep fighting and I would eventually get it. I had to submit my paperwork manually to Samsung by email. App did not work. Now they send me a survey today. I thought you have got to be kidding me. It will not be good unless I get my product. And I will be taking this to the Tech show on the radio and other blogs online. Samsung cannot afford the publicity is the way I see it. To bad because I love my old Note 4. Have not had my Note 8 activated yet until I get everything transfered over so I cannot say much about the phone. But I am not giving up on that 360 gear. I will work 24 hours aday until I get it. These people are not going to rip me off. Let me know if you get yours.
10-25-2017 11:21 PM
Yes the same for me. Look at my issue under yours. I also bought three Samsung phones for my Family recently and my Note 8. After this not anymore unless they honor the commitment. I will share this with all unless my problem is resolved. So far very poor customer service. Iphone or another brand.
10-31-2017 02:12 PM
Same thing in Canada, pre ordered my Note 8 Aug 25th and pre registered for the gifts. Received the Note 8 Sept 15th and have been trying ever since to complete the registration.
Samsung chat tried to remotely register my Note 8 but even they couldn't.
3 more chat Windows drawing the same result?
Now it's way past the deadline and customer care told me I never registered for the gifts???
At least 40 attempts on my part and 5 attempts by Samsung Customer Support chat.
My case has been escalated so hopefully something positive comes out of this headache.
11-01-2017 09:11 PM