Promotions Problem

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Constellation

Promotions Problem

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So just a rant and lots of disappointment. Apparently when you get one of the Samsung promotions you have to register. I was never told that when ordering. I never received an email telling me to do that. Now the promotion is expired and I am screwed. Not very good PR on Samsung's part. Seems like a bit of a scam. The lady on the phone was not very sympathetic to my cause. Anybody else experience this bull? Thanks.

3 REPLIES
Astronaut

Promotions Problem

My wife and I both pre-ordered Note 8. Went through the whole process. Signed in, registered and shortly after I got a notice, " congratulations you promotion has been approved". Then I got an email with a FedEx tracking number. I checked my tracking number a lot and all it ever said was " processing". So, I got in touch with FedEx thinking it was lost. They said it was never received by them so had never been sent. Samsung was no help. On the other hand, my wife got hers right away. I even ordered mine before her. That's 50% and a big "F" for Samsung. FAIL
Constellation

Re: Promotions Problem

I'm  pulling my hair out talking to these people. I did register my product. I received a follow-up email from Samsung more or less a receipt letting me know they received they got all my info for the promotion.  About 2 weeks later I received another email from them saying your gift is on it's way.  Months went by (this was from black Friday 2017) nothing. I called them told me that they sent the code to my email on December 6th 2017. Well that's a lie right there because I checked my emails hourly and there was nothing there. So they end up sending me 3 emails with the same Google Play code on it, when I entered the code in Google Play on my tablet on my computer and on my phone it all came up the same that is it was expired. Samsung just sent this email on June 3rd in the email it says credit must be added to your Google Play account by April 30th 2018 it was 3 months ago so they sent me expired code. I have been on the phone arguing with them for this promotion card they should have never offered it if they're not going to give it out. It's all a scam.  Their promotions are fraud just to get you to buy their products.

Astronaut

Re: Promotions Problem

Such a shame, i hope samsung really work on this soon.

 

Atleast this will hopefully get on a PR's desk to get working on asap.

 

Hoping a easy fix for you guys.

 

Katie - Speedydot