S8+ Trade-in Program is a Scam

Constellation

Re: S8+ Trade-in Program is a Scam

 
Asteroid

Re: S8+ Trade-in Program is a Scam

What phone number did you call? 

Asteroid

Re: S8+ Trade-in Program is a Scam

I am in the same situation did you ever get this issue resolved? I sent in a phone with perfect condition but they claim housing issue and charging me $275

Constellation

Re: S8+ Trade-in Program is a Scam

I used Privacy to purchase my phone.  Samsung can't backcharge due to my preset purchase limit.

 

Privacy lets you generate smart, virtual debit cards to use online! Check it out. https://privacy.com/join/M7F9A

 

I sent in a S7 Edge no issues.   Just got the 275.00 backcharge email.

Constellation

Re: S8+ Trade-in Program is a Scam

They hit me this morning.  I traded in my wife's pristine S7 Edge for an S9 as a gift to her.  Samsung E-mailed me this morning saying they would be charging my card $275 because the display is "damaged or non functioning"  Total BS.  The phone was in pristine condition, always in a case with a screen protector.  I sent it back in it's original box with padding inside a larger box.  I just spent 20 minutes on the phone with a Samsung rep.  He told me that he will put the chargeback on hold while his team reviews the case.  I should know something in 2-3 business days.  We shall see. 

Samsung just lost a loyal, long time customer regardless of how this turns out.

Constellation

Re: S8+ Trade-in Program is a Scam

I know it makes no sense. I called and ask for picturess they said there is none and there is nothing they can do. They told me to read the terms and conditions

Cosmic Ray

Re: S8+ Trade-in Program is a Scam

Mine's been in dispute since the end of January 

Asteroid

Re: S8+ Trade-in Program is a Scam

but if they can't backcharge what if samsung blocks the phone or sends your info to collection agency. Couldn't this happen?

Asteroid

Re: S8+ Trade-in Program is a Scam

any update? and did the ycharge you
Asteroid

Re: S8+ Trade-in Program is a Scam

Did this eventually get resolved?