S8+ Trade-in Program is a Scam

Asteroid

Re: S8+ Trade-in Program is a Scam

I got the same issue. Housing damage. Did you eventaully get this resolved?

Asteroid

Re: S8+ Trade-in Program is a Scam

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Has anybody had a positive outcome after disputing Samsung's decision. I too sent in two near perfect S7s when we got our S9s. I have been given the typical run around escalation to customer concerns. They have put a hold on the charge back but this is ridiculous. Like a previous poster, I packed my phones in their original boxes and then packed those in a bigger box. The picture they sent me as proof of a non working phone is just a white screen that doesn't even show the whole phone. Cant make out whether it's a phone or a piece of paper.

They don't tell you to take pictures or ask for any sort of documentation. How do I know the phones they are associating to my purchase are even the phones that I sent. This may be an expensive lesson on my part to be diligent under the assumption that samsung is set to screw over its customers.

Was a long time die hard samsung fan but after all the issues I have been facing I think I might need to find new phones, electronics and appliances.

Cosmic Ray

Re: S8+ Trade-in Program is a Scam

My credit card company perminantly credited my account with the $375 DRI samsung tried to steal. So, while I had a possative outcome, it wasn't thanks to Samsung. It was Chase that sided with me. I have not heard anything from samsung.

Constellation

Re: S8+ Trade-in Program is a Scam

any update
Constellation

Re: S8+ Trade-in Program is a Scam

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samsung...  I trade-in like new my S7 edge for S9+ and received an email with "Device’s display is damaged or not functioning".  In the pictures, it is posted AT&T carrier which is not what I am with, someone IMEI #, gold color (silver), broken screen.  I have raised the dispute and almost curse the rep while I was on the phone.  They keep saying it will takes 14 to resolve.  Now, I am ready to return S9+ since I am still under 14 days of trial after I google around and see any one has similar situation.. wow.. it's a HUGE SCAM.....  The odd things is the system remove the request return button for label on the web site.   I have to call and request to send the return label.  The remain huge question for me now is how I can prevent and guarantee the phone I send back is what they will receive.  Any suggestion? 

I also file to Texas general attorney consumer complaints .. let's see where it goes... 

Cosmic Ray

Re: S8+ Trade-in Program is a Scam

They won't send back your old phone. It's in the terms. You will only get back the balance you paid for the S9. I got my credit card company to do a permanent charge back. Samsung just sent me an email stating they've are still working on the dispute I filed. That's been in place since January 25th. So, good luck.,but a positive outcome for you is unlikely unless you paid via credit card like I did and can get your money back through them. 

Constellation

Re: S8+ Trade-in Program is a Scam

happens to me the same, called Samsung they give me a ticket number that was 3 weeks ago and anything changed nevef received any email or nothing. I bought a s9+ trade in a iPhone 6s for $150 that they already charged its back to my Samsung credit account. 

Asteroid

Re: S8+ Trade-in Program is a Scam

Also scammed by Samsung..they stile $375 from me ..my S7 edge phone was in mint condition..they said it had a cracked screen and didnt function.totally bs..they took a month to review and came back with normal wear tear and said I would get my money back in 10 days.

And it didnt happen..called back and they said there was housing damage...more bs... i cant believe they are doing this..never again Samsung anything

Asteroid

Re: S8+ Trade-in Program is a Scam

Also scammed by Samsung..they stole $375 from me ..my S7 edge phone was in mint condition..they said it had a cracked screen and didnt function.totally bs..they took a month to review and came back with normal wear tear and said I would get my money back in 10 days.

And it didnt happen..called back and they said there was housing damage...more bs... i cant believe they are doing this..never again Samsung anything

Constellation

Re: S8+ Trade-in Program is a Scam

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Yea it's all bull.. scam I traded in my galaxy 7 edge never even breathed on it in a case the second I got it and they said that screen didn't turn on..get outta here...and I gotta pay tmobile what I still owed on phone and these samsung maggots want me to pay $225 extra..I shouldn't pay em nothin.. then they mess your credit up...no one helped me... samsung class action would be good I'm with it...