11-09-2017 08:08 PM
11-14-2017 10:55 AM
I'm sorry to hear you've had this experience @Galaxy_User. Were you reaching out to the Promotions department directly at 1-866-888-550?
11-17-2017 05:42 PM
It looks like the number I called, It was Samsung... long wait on hold,
But basically couldn't help me?
I've been scouring all the Galaxy Note 8 forums to see if someone found a solution.
On the promotion thing for Freebies when I purchased my Galaxy Note 8...
Samsung told me Sorry promotion is done...
So like I said in previous reply I'm SOL...
I'm not happy about that considering how much Samsung product I've purchased thru the years.
It's a turn-off.
In the past, I wouldn't consider another phone/tablet other than Samsung.
But after the Galaxy Note 7 problems...
I expected Samsung to be more sympathetic to loyal customers.
If that isn't the case anymore?
It makes consumers like me look elsewhere.
Just an FYI: I sent Samsung a screenshot of all attempts to upload purchase receipts.
Even went to T-Mobile to see if they could help.
Isn't the Samsung registration automatic once the Galaxy devices log on to Wi-Fi??
Why do I need to upload proof of purchase tied to S/N of a device?
If I can already see it on Samsung account once I log in...
Why must it be duplicated for promotions?
It should just be a given....
This should not be a problem for the consumers to solve.
It should not be a problem in the first place.
When I went to T-Moble on first days of November,
There were other people encountering same issues.