TV Promotion Issue

Astronaut

TV Promotion Issue

I am not sure if I am getting the run around or if this there was never any intention of paying out this promotion. I was wondering if anyone has dealt with the same issue.

 

In March 2018 I purchased a Samsung television from Costco with the promotion to receive $50 in Google Play credit. I filled out all the appropriate forms and sent copies of my receipt and serial number. For some reason, this was not recognized. I called customer service and was advised that I would be contacted in 72 hours. I received an email on March 20th requesting the photographs of the serial and receipt, which I sent on March 27th and received a response they were received. On April 28th, I called to check and again was told I would be contacted in 72 hours. I later received an email saying that the promotion website has been changed so you can appeal the serial number. I re-did the form and submitted everything. After being in a "review" status for a month, I contacted customer service again (end of May) and again I was told I would be contacted in 72 hours. This contact never came. On June 4th, I contacted customer service for a fourth time. The representative apologized, said I have already done everything I need to on my part, and someone would contact me in 72 hours. Today I have received the same email that I received in April saying to re-submit all the information because an appeal process has been added.

 

I am in an endless loop and I feel like there is no intention of ever giving me the promotion that I am entitled to based on my purchase.

4 REPLIES
Samsung Moderator

Re: TV Promotion Issue

Very sorry to hear, I'd be happy to look into this for you. Mind shooting me a message with the following information here:-->http://bit.ly/2igAXKH

 

Name: 
Phone #: 
Email: 
 
TV Model: 
Date of Purchase:
Serial #: 


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Samsung Moderator

Re: TV Promotion Issue

Please get that info to us as soon as you can.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Astronaut

Re: TV Promotion Issue

[ Edited ]

Awesome information here, wondering how why samsung smart tv has small problems in setting iptv? will it be better in future to make simpler User interface?

 

Dima

 

 

Constellation

Re: TV Promotion Issue

Did they ever resolve this? I've been going through the same thing.  I'm leaning towards trying to return the TV to Costco if Costco doesn't refund me $50