Honestly, I have 12 Samsung TV, including 6 Frames. My Apple TV products always worked beautifully, including my first 3 Frame TV, until I bought a new house in CA and purchased 3 new Frames and 3 regular TV’s for that house. Turns out 2 of the 3 new Frames were 2024 models, unbeknown to me, and one is a 2025 Frame. Both 2024 models have issues, but the 2025 one does not - it works exactly as I expect it! I can’t understand why Samsung won’t support me with meaningful customer service?
My guess would be that Samsung wasn't able to reach an agreement with Apple for the other models, but we're with the 2025s going forward. Most likely they can't give you service for legal reasons that Apple is enforcing.
