32 " frame tv Audio but no Video Issue

[userXiGEXff8fs]

To whom it may concern: 

I got a frame tv for Christmas and it is not working. I have audio but not visual. The screen is like cloudy, looks like almost white. I troubleshoot it but still doesn't work. What do I do next. Thank you in advance. 

[LongHiker]

@userXiGEXff8fs I recommend that you reach out to Samsung support for help. https://www.samsung.com/us/support/ 

[Samsung_Moderator]

Hello userXiGEXff8fs,

Thank you for reaching out to our Samsung Community regarding the TV not working. The next recommended step is to have the television serviced by a technician. The community operates on a peer-to-peer support model and while our members offer valuable insights and assistance, certain inquiries are best supported by Samsung directly.

We're happy to provide you with any guidance and assistance needed! Please feel free to send me your product model and serial number in a private message with any previous transaction number(s) you may have, and I’ll do my best to help with getting that service repair set up on your behalf!