Original topic:

5m One Connect doesn't work with Xfinity/Comcast Box - but smaller one does

(Topic created: 06-21-2024 07:37 AM)
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userFiTSTpUooN
Constellation
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QLED and The Frame TVs

Xfinity/Comcast Box/channels NOT recognized using 5m One Connect with the Neo QLED QN900D.  How can Samsung sell the 5m One Connect (which includes the power) with this TV and it doesn't work? 

1 Reply
LeoWyatt89
Nebula
Options
QLED and The Frame TVs

Are you talking about the guide? Most of the time this is sent through the signal by the channel's provider. It may be you have a bad signal in which case you would need to talk to Xfinity about it. Otherwise, that's a bigger battle,  something you'll have to take up with every channel that's not displaying properly. Has nothing to do with Xfinity or Samsung - but the output signal from the provider (i.e. Fox, CBS, ect.)

 

If you're talking about The xifinity cable box - call xfinity - your samsung television is a plug and play device. If the cable box is not compatible with your unit there's nothing samsung can do about it. 

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